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Explore the Customer Experience Course Catalog
California Institute of the Arts
Skills you'll gain: Prototyping, Conceptual Design, Storytelling, Software Design Documents, Ideation, Visualization (Computer Graphics), Design, Virtual Environment, Technical Design, Computer Graphics, Storyboarding, Usability Testing, User Story, Graphic and Visual Design, Multimedia, Mockups, Content Creation, Aesthetics, Design Research, Experience Design
- Status: Free
Duke University
Skills you'll gain: Behavioral Economics, Decision Making, Financial Planning, Finance, Consumer Behaviour, Financial Market, Financial Analysis, Economics, Probability & Statistics, Risk Analysis
University of Michigan
Skills you'll gain: Anatomy, Respiration, Kinesiology, Life Sciences, Vital Signs, Health Systems, Physical Therapy, Medical Terminology, Psychology, Clinical Experience, Structural Analysis, General Medicine
- Status: Free
Coursera Project Network
Skills you'll gain: Process Analysis, Business Process, Business Analysis, Process Mapping, Workflow Management, Process Flow Diagrams, Business Modeling, Business Process Management, Stakeholder Management
University of California, Davis
Skills you'll gain: Peer Review, Language Learning, Report Writing, Grammar, Research Reports, Vocabulary, Culture, Writing and Editing, Proofreading, Intercultural Competence, Cultural Diversity, Research, Writing, Language Interpretation, Translation, and Studies, Literacy
University of Pennsylvania
Skills you'll gain: Operations Management, Operational Efficiency, Process Analysis, Operational Performance Management, Process Improvement, Lean Methodologies, Workflow Management, Continuous Improvement Process, Capacity Planning, Quality Management, Business Workflow Analysis, Supply Chain Management, Inventory Management System, Statistical Process Controls, Process Flow Diagrams, Root Cause Analysis
CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Social Media
University of Pennsylvania
Skills you'll gain: People Analytics, Human Resource Strategy, Talent Management, Human Resources Management and Planning, Workforce Planning, Performance Analysis, Job Analysis, Data-Driven Decision-Making, Workforce Management, Analytics, Employee Retention, Staff Management, Employee Performance Management, Predictive Analytics, Network Analysis
- Status: Free
Copenhagen Business School
Skills you'll gain: Consumer Behaviour, Marketing Psychology, Decision Making, Branding, Brand Management, Human Learning, Customer Insights, Market Research, Business Ethics, Marketing, Advertising, Marketing Strategies, Psychology
Skills you'll gain: Data Storytelling, Data Presentation, Interactive Data Visualization, Data Visualization Software, Dashboard, IBM Cognos Analytics, Tree Maps, Scatter Plots, Data Analysis, Pivot Tables And Charts, Microsoft Excel, Histogram
- Status: Free
UNSW Sydney (The University of New South Wales)
Skills you'll gain: Instructional Strategies, Teaching, Course Development, Blended Learning, Education and Training, Interactive Learning, Student Engagement, Curriculum Planning, Pedagogy, Developing Training Materials, Educational Materials, Instructional and Curriculum Design, Curriculum Development, Instructional Design, Open Source Technology, Program Evaluation, Quality Assessment, Needs Assessment, Technology Strategies, Constructive Feedback
New York Institute of Finance
Skills you'll gain: Credit Risk, Operational Risk, Risk Management, Risk Management Framework, Business Risk Management, Risk Modeling, Risk Appetite, Risk Mitigation, Financial Market, Enterprise Risk Management (ERM), Risk Control, Derivatives, Governance, Portfolio Management, Risk Analysis, Capital Markets, Investment Management, Financial Analysis, Market Data, Key Performance Indicators (KPIs)
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- Game Design: Art and Concepts: California Institute of the Arts
- Behavioral Finance: Duke University
- Anatomy: University of Michigan
- Business Analysis & Process Management: Coursera Project Network
- Learn Spanish: Basic Spanish Vocabulary: University of California, Davis
- Introduction to Operations Management: University of Pennsylvania
- Interacting with Customers: CVS Health
- People Analytics: University of Pennsylvania
- An Introduction to Consumer Neuroscience & Neuromarketing : Copenhagen Business School
- Data Visualization and Dashboards with Excel and Cognos: IBM