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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • U

      University of Illinois Urbana-Champaign

      Firm Level Economics: Consumer and Producer Behavior

      Skills you'll gain: Supply And Demand, Economics, Business Economics, Market Dynamics, Tax, Resource Allocation, Consumer Behaviour, Price Negotiation, Cost Management, Production Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.5K reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of Colorado System

      Clinical Data Science

      Skills you'll gain: Tidyverse (R Package), Clinical Data Management, Extract, Transform, Load, Data Modeling, Clinical Research, R Programming, Data Manipulation, Predictive Modeling, Database Design, Google Cloud Platform, Intensive Care Unit, Data Ethics, Data Quality, Risk Modeling, Natural Language Processing, Health Informatics, Statistical Modeling, Bioinformatics, Text Mining, Data Processing

      4.5
      Rating, 4.5 out of 5 stars
      ·
      468 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free
      Free
      U

      University of Glasgow

      Biomedical Visualisation

      Skills you'll gain: Visualization (Computer Graphics), Medical Terminology, Augmented and Virtual Reality (AR/VR), Anatomy, Computer Graphics, Virtual Reality, Animations, Image Analysis, Biology, Medical Imaging, Augmented Reality

      4.6
      Rating, 4.6 out of 5 stars
      ·
      499 reviews

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Maryland, College Park

      Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship

      Skills you'll gain: Business Modeling, Strategic Decision-Making, Entrepreneurship, Market Opportunities, Ideation, Innovation, Business Strategies, Customer Insights, Market Analysis, New Business Development, Competitive Analysis, Value Propositions

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Mixed · Course · 1 - 4 Weeks

    • A

      Automatic Data Processing, Inc. (ADP)

      The Payroll Professional

      Skills you'll gain: Payroll, Payroll Administration, Payroll Systems, Payroll Processing, Compensation Strategy, Payroll Reporting, Human Resource Strategy, Human Resources, Customer Service, Continuous Improvement Process, Complex Problem Solving

      4.7
      Rating, 4.7 out of 5 stars
      ·
      319 reviews

      Beginner · Course · 1 - 4 Weeks

    • S

      Starweaver

      Certified Business Analysis Professional™ (CBAP®)

      Skills you'll gain: Requirements Elicitation, Business Analysis, Backlogs, Requirements Management, Business Systems Analysis, Stakeholder Engagement, Business Process, Business Workflow Analysis, User Requirements Documents, User Story, Business Requirements, Requirements Analysis, Business Modeling, Business Risk Management, Business Intelligence, Business Strategies, Financial Analysis, Performance Measurement, Business Process Modeling, Business Planning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      235 reviews

      Intermediate · Specialization · 3 - 6 Months

    • U

      University of Houston

      Value-Based Care

      Skills you'll gain: Continuous Quality Improvement (CQI), Chronic Diseases, ICD Coding (ICD-9/ICD-10), Community Health, Medical Billing and Coding, Medical Management, Health Equity, Preventative Care, Constructive Feedback, Active Listening, Health Disparities, Public Health, Health Assessment, Medicare, Practice Management, Care Management, Portfolio Management, Quality Improvement, Public Health and Disease Prevention, Organizational Change

      4.7
      Rating, 4.7 out of 5 stars
      ·
      285 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Create a services customer satisfaction process

      Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Web Analytics

      4.6
      Rating, 4.6 out of 5 stars
      ·
      35 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • M

      Microsoft

      Fundamentals of UI/UX Design

      Skills you'll gain: Design Thinking, User Experience Design, User Experience, User Interface and User Experience (UI/UX) Design, Human Centered Design, Wireframing, Prototyping, Usability Testing, User Research

      4.7
      Rating, 4.7 out of 5 stars
      ·
      298 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      M

      Meta

      Meta Social Media Marketing Capstone

      Skills you'll gain: Marketing Analytics, Social Media Marketing, Campaign Management, Communication, Analysis, Presentations, Social Media, Digital Marketing, Marketing, Marketing Strategies, Marketing Planning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      655 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of California, Davis

      Essential Design Principles for Tableau

      Skills you'll gain: Data Visualization Software, Tableau Software, Exploratory Data Analysis, Data Presentation, Data Analysis, Web Content Accessibility Guidelines, User Interface and User Experience (UI/UX) Design, Usability, Design Elements And Principles, Color Theory, Data Ethics, Human Factors, Aesthetics

      4.4
      Rating, 4.4 out of 5 stars
      ·
      2K reviews

      Beginner · Course · 1 - 4 Weeks

    • S

      Stanford University

      AI in Healthcare Capstone

      Skills you'll gain: Patient Evaluation, Health Informatics, Clinical Data Management, Artificial Intelligence and Machine Learning (AI/ML), Data Collection, Applied Machine Learning, Application Deployment, Health Care Procedure and Regulation, Data Ethics, Machine Learning Software, Machine Learning, Healthcare Industry Knowledge, Predictive Modeling, Performance Tuning, Regulatory Compliance, Feature Engineering

      4.7
      Rating, 4.7 out of 5 stars
      ·
      248 reviews

      Mixed · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
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    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…515253…385

    In summary, here are 10 of our most popular customer experience courses

    • Firm Level Economics: Consumer and Producer Behavior: University of Illinois Urbana-Champaign
    • Clinical Data Science: University of Colorado System
    • Biomedical Visualisation: University of Glasgow
    • Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship: University of Maryland, College Park
    • The Payroll Professional: Automatic Data Processing, Inc. (ADP)
    • Certified Business Analysis Professional™ (CBAP®): Starweaver
    • Value-Based Care: University of Houston
    • Create a services customer satisfaction process: Coursera Project Network
    • Fundamentals of UI/UX Design: Microsoft
    • Meta Social Media Marketing Capstone: Meta

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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