• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience Improvement
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer experience improvement"

    • C

      CVS Health

      Interacting with Customers

      Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media

      4.7
      Rating, 4.7 out of 5 stars
      ·
      61 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      D

      Duke University

      Medical Neuroscience

      Skills you'll gain: Neurology, Anatomy, Medical Science and Research, Psychology, Pathology, Molecular Biology, Biology, Pharmacology

      4.9
      Rating, 4.9 out of 5 stars
      ·
      2.9K reviews

      Advanced · Course · 3 - 6 Months

    • G

      Google Cloud

      Preparing for Google Cloud Certification: Machine Learning Engineer

      Skills you'll gain: Feature Engineering, MLOps (Machine Learning Operations), Prompt Engineering, Google Cloud Platform, Generative AI, Tensorflow, Keras (Neural Network Library), Apache Airflow, Cloud Infrastructure, CI/CD, Artificial Intelligence and Machine Learning (AI/ML), Data Pipelines, Dataflow, Systems Design, Cloud Platforms, Data Management, Data Governance, Hybrid Cloud Computing, Workflow Management, Application Deployment

      4.4
      Rating, 4.4 out of 5 stars
      ·
      4.8K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • G

      Google Cloud

      Machine Learning on Google Cloud

      Skills you'll gain: Feature Engineering, Prompt Engineering, Google Cloud Platform, Generative AI, Tensorflow, Keras (Neural Network Library), MLOps (Machine Learning Operations), Cloud Infrastructure, Artificial Intelligence and Machine Learning (AI/ML), Data Pipelines, Dataflow, Cloud Platforms, Data Management, Data Governance, Workflow Management, Application Deployment, Deep Learning, Applied Machine Learning, Machine Learning, Predictive Modeling

      4.4
      Rating, 4.4 out of 5 stars
      ·
      3.7K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free
      Free
      U

      University of London

      Global Diplomacy – Diplomacy in the Modern World

      Skills you'll gain: Diplomacy, International Relations, World History, Political Sciences, Policy Analysis, Social Sciences, Cultural Diversity, Intercultural Competence, Public Policies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      5.2K reviews

      Mixed · Course · 1 - 3 Months

    • I

      IE Business School

      Brand and Product Management

      Skills you'll gain: Product Lifecycle Management, Brand Strategy, Brand Management, Customer experience strategy (CX), Branding, Brand Awareness, Product Management, Brand Loyalty, Product Strategy, Product Planning, New Product Development, Employee Engagement, Customer Engagement, Portfolio Management, Competitive Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.7K reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Alberta

      Software Product Management

      Skills you'll gain: Requirements Analysis, Agile Software Development, Agile Methodology, Kanban Principles, Project Planning, Requirements Elicitation, Sprint Retrospectives, Requirements Management, Functional Requirement, Business Requirements, Sprint Planning, Software Development Methodologies, Software Development Life Cycle, Scrum (Software Development), Software Technical Review, Code Review, Software Development, Product Requirements, Risk Management Framework, User Story

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12K reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University at Buffalo

      Energy Production, Distribution & Safety

      Skills you'll gain: Electrical Substation, Electrical Power, Electric Power Systems, Electrical Systems, Environmental Regulations, Energy and Utilities, Basic Electrical Systems, Electrical Safety, Safety Training, Electrical Equipment, Occupational Safety and Health Administration (OSHA), Low Voltage, Hazard Communication (HazCom), Environment Health And Safety, Workforce Development, Economics, Construction, Project Design, Environment, Environmental Engineering

      4.7
      Rating, 4.7 out of 5 stars
      ·
      11K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free
      Free
      U

      Universidad Nacional Autónoma de México

      Finanzas personales

      Skills you'll gain: Insurance, Financial Planning, Budgeting, Credit Risk, Finance, Financial Management, Asset Management, Investments, Risk Management, Investment Management, Asset Protection, Expense Management, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      8.9K reviews

      Mixed · Course · 1 - 3 Months

    • U

      University of Minnesota

      Software Development Lifecycle

      Skills you'll gain: User Story, Agile Software Development, Software Design Patterns, Design Thinking, Software Development Methodologies, Software Design, Agile Methodology, Agile Project Management, Engineering Software, Process Mapping, Software Engineering, Kanban Principles, Software Development Life Cycle, Software Quality Assurance, Program Development, Application Security, Scrum (Software Development), Requirements Analysis, Lean Methodologies, Lean Manufacturing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9.7K reviews

      Intermediate · Specialization · 3 - 6 Months

    • I

      IBM

      Data Visualization with Python

      Skills you'll gain: Data Visualization Software, Plotly, Data Visualization, Dashboard, Interactive Data Visualization, Matplotlib, Seaborn, Data Presentation, Data Analysis, Geospatial Information and Technology, Pandas (Python Package), Scatter Plots, Histogram, Heat Maps, Box Plots

      4.5
      Rating, 4.5 out of 5 stars
      ·
      12K reviews

      Intermediate · Course · 1 - 3 Months

    • I

      IBM

      Cybersecurity Fundamentals

      Skills you'll gain: Encryption, Identity and Access Management, Public Key Infrastructure, Endpoint Security, Cryptography, Network Security, Cybersecurity, Threat Detection, Cyber Attacks, Security Awareness, Cryptographic Protocols, Data Security, Advanced Encryption Standard (AES), Secure Coding, Hardening, Data Encryption Standard, Firewall, Technical Support and Services, Information Technology, Cyber Security Strategy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.6K reviews

      Beginner · Specialization · 3 - 6 Months

    1…181920…418

    In summary, here are 10 of our most popular customer experience improvement courses

    • Interacting with Customers: CVS Health
    • Medical Neuroscience: Duke University
    • Preparing for Google Cloud Certification: Machine Learning Engineer: Google Cloud
    • Machine Learning on Google Cloud: Google Cloud
    • Global Diplomacy – Diplomacy in the Modern World: University of London
    • Brand and Product Management: IE Business School
    • Software Product Management: University of Alberta
    • Energy Production, Distribution & Safety: University at Buffalo
    • Finanzas personales: Universidad Nacional Autónoma de México
    • Software Development Lifecycle: University of Minnesota

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok