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Explore the Customer Experience Course Catalog
- Status: New AI skills
Google
Skills you'll gain: Data Storytelling, Data Visualization, Data Presentation, Data Ethics, Rmarkdown, Interactive Data Visualization, Interviewing Skills, Data Cleansing, Data Validation, Ggplot2, Tableau Software, Presentations, Spreadsheet Software, Data Analysis, Data Visualization Software, Stakeholder Communications, Dashboard, Sampling (Statistics), Stakeholder Management, R Programming
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
- Status: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
University of Michigan
Skills you'll gain: UI/UX Research, Qualitative Research, User Experience Design, Usability Testing, User Research, User Experience, Prototyping, Wireframing, User Centered Design, Survey Creation, Sampling (Statistics), Design Research, User Interface and User Experience (UI/UX) Design, Interaction Design, A/B Testing, Usability, Test Case, Design Thinking, Design, Human Computer Interaction
- Status: Free
University of London
Skills you'll gain: Brand Management, Branding, Brand Strategy, Culture Transformation, Employee Engagement, Marketing Management, Global Marketing, Internal Communications, Human Resource Strategy, Strategic Marketing, Organizational Change, Customer Engagement, Consumer Behaviour, Cross-Functional Collaboration
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Relationship Management, E-Commerce, Customer Service, Marketing Automation, Professional Networking, Marketing Analytics, Digital Marketing, Product Improvement, Customer Insights, Performance Analysis, Analytics, Interviewing Skills, Data-Driven Decision-Making
Skills you'll gain: Storyboarding, Wireframing, Figma (Design Software), Information Architecture, User Experience Design, User Centered Design, Prototyping, User Interface and User Experience (UI/UX) Design, Mockups, User Flows, Mobile Development, Design Elements And Principles, Data Ethics
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Organizational Skills
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Greeting Customers, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Skills you'll gain: User Experience Design, User Story, Ideation, Usability, Web Content Accessibility Guidelines, User Research, Design Thinking, Human Centered Design, Competitive Analysis, Persona Development
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Business Metrics, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Consumer Behaviour, Organizational Structure, Communication
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- Google Data Analytics: Google
- Customer Analytics: University of Pennsylvania
- Google Digital Marketing & E-commerce: Google
- User Experience Research and Design: University of Michigan
- Brand Management: Aligning Business, Brand and Behaviour: University of London
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- Build Wireframes and Low-Fidelity Prototypes: Google
- Create Customer Support Data with Google Sheets: Coursera Project Network
- Introduction to Customer Service: CVS Health
- Start the UX Design Process: Empathize, Define, and Ideate: Google