• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience Improvement
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer experience improvement"

    • U

      University of California, Davis

      Market Research

      Skills you'll gain: Surveys, Survey Creation, Focus Group, Quantitative Research, Qualitative Research, Data Synthesis, Market Research, Proposal Writing, Data Storytelling, Statistical Analysis, Presentations, Discussion Facilitation, Marketing Analytics, Statistical Methods, Marketing, Research Methodologies, Data Analysis, Data Visualization Software, Market Analysis, Business Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of California, Santa Cruz

      Bayesian Statistics: From Concept to Data Analysis

      Skills you'll gain: Bayesian Statistics, Statistical Inference, Data Analysis, Probability, Statistical Modeling, Statistical Analysis, Microsoft Excel, Probability Distribution, R Programming, Regression Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      3.2K reviews

      Intermediate · Course · 1 - 4 Weeks

    • I

      IE Business School

      Market Research and Consumer Behavior

      Skills you'll gain: Survey Creation, Surveys, Market Research, Business Research, Consumer Behaviour, Marketing Strategies, Research Design, Data Analysis, Research Reports, Market Analysis, Research Methodologies, Experimentation, Customer Analysis, Focus Group, Business Marketing, Decision Making

      4.4
      Rating, 4.4 out of 5 stars
      ·
      4.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      U

      University of Pennsylvania

      Microeconomics: The Power of Markets

      Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Market Analysis, Resource Allocation, Policy Analysis, Tax, Consumer Behaviour, Decision Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.6K reviews

      Mixed · Course · 1 - 3 Months

    • K

      Kennesaw State University

      Six Sigma Tools for Define and Measure

      Skills you'll gain: Data Collection, Lean Six Sigma, Six Sigma Methodology, Quality Improvement, Process Improvement, Business Process, Project Management, Project Planning, Customer experience improvement, Data Validation, Process Mapping, Statistics, Stakeholder Management, Statistical Analysis

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • S

      SAP

      SAP Professional Fundamentals

      Skills you'll gain: Consulting, Relationship Management, Business Consulting, Product Strategy, SAP Applications, Technical Consulting, Relationship Building, Project Management, Project Management Life Cycle, Consultative Approaches, Project Implementation, Agile Methodology, Waterfall Methodology, Solution Delivery, Enterprise Resource Planning, Systems Thinking, User Acceptance Testing (UAT), Design Thinking

      4.7
      Rating, 4.7 out of 5 stars
      ·
      887 reviews

      Beginner · Course · 1 - 3 Months

    • F

      Fractal Analytics

      Mastering User Centric Design with Generative AI

      Skills you'll gain: User Research, Human Centered Design, Ideation, User Experience Design, Design Thinking, Generative AI, Prototyping, Brainstorming, Data Ethics, Data Synthesis, ChatGPT, Artificial Intelligence, User Feedback, User Centered Design, Usability Testing, Prompt Engineering, Persona (User Experience), Interactive Learning, AI Personalization, Information Privacy

      4.4
      Rating, 4.4 out of 5 stars
      ·
      77 reviews

      Beginner · Specialization · 1 - 3 Months

    • I

      IBM

      Introduction to Project Management

      Skills you'll gain: Stakeholder Management, IT Management, Project Management, Project Risk Management, Agile Project Management, Project Management Life Cycle, Agile Methodology, Technical Management, Scope Management, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Virginia

      Pricing Strategy Optimization

      Skills you'll gain: Price Negotiation, Market Dynamics, Product Lifecycle Management, Revenue Management, Competitive Analysis, Target Market, Global Marketing, Market Share, Consumer Behaviour, Business Strategy, Product Strategy, Marketing Psychology, Marketing, Cost Accounting, Customer Insights, Customer Analysis, Value Propositions, Strategic Marketing, Economics, Demand Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      903 reviews

      Beginner · Specialization · 3 - 6 Months

    • G
      N
      G
      N

      Multiple educators

      Machine Learning for Trading

      Skills you'll gain: Tensorflow, Keras (Neural Network Library), Machine Learning, Google Cloud Platform, Applied Machine Learning, Financial Trading, Reinforcement Learning, Supervised Learning, Data Pipelines, Time Series Analysis and Forecasting, Statistical Machine Learning, Technical Analysis, Deep Learning, Portfolio Management, Machine Learning Methods, Artificial Neural Networks, Market Trend, Securities Trading, Artificial Intelligence and Machine Learning (AI/ML), Financial Market

      3.9
      Rating, 3.9 out of 5 stars
      ·
      1.1K reviews

      Intermediate · Specialization · 1 - 3 Months

    • S

      SAS

      Getting Started with SAS Programming

      Skills you'll gain: SAS (Software), Data Import/Export, Data Validation, Data Access, Data Manipulation, Exploratory Data Analysis, Data Analysis, SQL, Data Presentation, Microsoft Excel, Descriptive Statistics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3.1K reviews

      Beginner · Course · 1 - 3 Months

    • É

      École Polytechnique Fédérale de Lausanne

      Functional Programming Principles in Scala

      Skills you'll gain: Scala Programming, Programming Principles, Object Oriented Programming (OOP), Functional Design, Computer Programming, Data Structures, Integrated Development Environments, Javascript, Algorithms

      4.8
      Rating, 4.8 out of 5 stars
      ·
      8.3K reviews

      Intermediate · Course · 1 - 3 Months

    1…293031…421

    In summary, here are 10 of our most popular customer experience improvement courses

    • Market Research: University of California, Davis
    • Bayesian Statistics: From Concept to Data Analysis: University of California, Santa Cruz
    • Market Research and Consumer Behavior: IE Business School
    • Microeconomics: The Power of Markets: University of Pennsylvania
    • Six Sigma Tools for Define and Measure: Kennesaw State University
    • SAP Professional Fundamentals: SAP
    • Mastering User Centric Design with Generative AI: Fractal Analytics
    • Introduction to Project Management : IBM
    • Pricing Strategy Optimization: University of Virginia
    • Machine Learning for Trading: Google Cloud

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok