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Explore the Customer Experience Course Catalog
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Personalized Service, User Feedback, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Self Service Technologies, Natural Language Processing, Ethical Standards And Conduct, Operational Efficiency
Skills you'll gain: Cyber Threat Hunting, Incident Response, IT Service Management, Identity and Access Management, Cloud Computing, Governance Risk Management and Compliance, Information Technology Infrastructure Library, Endpoint Security, Malware Protection, Penetration Testing, Linux, Computer Security Incident Management, Database Management, Network Security, Networking Hardware, TCP/IP, Cybersecurity, Cyber Threat Intelligence, Interviewing Skills, Cyber Security Assessment
Skills you'll gain: Jupyter, Automation, Web Scraping, Python Programming, Data Manipulation, Data Import/Export, Scripting, Data Structures, Data Processing, Data Collection, Application Programming Interface (API), Pandas (Python Package), Programming Principles, NumPy, Object Oriented Programming (OOP), Computer Programming
- Status: New AI skills
Google
Skills you'll gain: Threat Modeling, Network Security, Incident Response, Vulnerability Management, Computer Security Incident Management, Hardening, Stakeholder Communications, Intrusion Detection and Prevention, Cyber Threat Intelligence, Threat Management, Cybersecurity, Network Protocols, Vulnerability Assessments, Network Architecture, Event Monitoring, Operating Systems, File Systems, Security Controls, Debugging, Python Programming
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Customer Complaint Resolution, Product Knowledge, Retail Store Operations, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
- Status: New
Vanderbilt University
Skills you'll gain: Data Storytelling, ChatGPT, Excel Macros, Excel Formulas, Microsoft Excel, Data Visualization, Data Analysis, Presentations, Generative AI, Artificial Intelligence, Data Cleansing, Data Import/Export, Data Integration, Productivity Software, Data Transformation, Data Validation, Exploratory Data Analysis, Creative Thinking, Creativity, Natural Language Processing
Skills you'll gain: Exploratory Data Analysis, Data Storytelling, Statistical Hypothesis Testing, Data Ethics, Data Visualization Software, Sampling (Statistics), Data Presentation, Regression Analysis, Feature Engineering, Data Transformation, Descriptive Statistics, Data Visualization, Probability & Statistics, Tableau Software, Data Manipulation, Probability Distribution, Applied Machine Learning, Statistical Analysis, Object Oriented Programming (OOP), Data Analysis
Skills you'll gain: React Native, Android Studio, Restful API, Version Control, User Research, UI/UX Research, Usability Testing, Git (Version Control System), Data Structures, Jest (JavaScript Testing Framework), Unix Commands, Android Jetpack, Android Development, Persona (User Experience), GitHub, Interaction Design, Kotlin, User Experience Design, User Interface and User Experience (UI/UX) Design, Mobile Development
Skills you'll gain: Jest (JavaScript Testing Framework), Version Control, User Research, UI/UX Research, Usability Testing, Responsive Web Design, Cascading Style Sheets (CSS), Data Structures, Unix Commands, HTML and CSS, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, Bootstrap (Front-End Framework), React.js, Mobile Development, Front-End Web Development, Algorithms, Javascript
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Transaction Processing
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, Ideation, Verification And Validation, Document Management, Artificial Intelligence and Machine Learning (AI/ML), OpenAI, Creative Thinking, Artificial Intelligence, Creativity, Personalized Service, Risk Management Framework, Business Process Automation, Expense Management, Automation, Strategic Thinking, Productivity Software, Microsoft Excel, Python Programming, Business Intelligence
- Status: New
Skills you'll gain: Generative AI, Data Wrangling, Unit Testing, Supervised Learning, Feature Engineering, Keras (Neural Network Library), Deep Learning, ChatGPT, Natural Language Processing, Data Cleansing, Jupyter, Data Analysis, Unsupervised Learning, Data Manipulation, PyTorch (Machine Learning Library), Artificial Intelligence, Data Import/Export, Exploratory Data Analysis, OpenAI, Scikit Learn (Machine Learning Library)
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- GenAI for Customer Service Representatives: Coursera Instructor Network
- IBM Cybersecurity Analyst: IBM
- Python for Data Science, AI & Development: IBM
- Google Cybersecurity: Google
- CVS Health Retail Customer Service: CVS Health
- ChatGPT + Excel: AI-Enhanced Data Analysis & Insight: Vanderbilt University
- Google Advanced Data Analytics: Google
- Meta Android Developer: Meta
- Meta Front-End Developer: Meta
- CVS Health Call Center Customer Service: CVS Health