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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • U

      University of Colorado Boulder

      Data Science Foundations: Statistical Inference

      Skills you'll gain: Statistical Hypothesis Testing, Probability, Statistical Inference, Statistical Methods, Probability Distribution, Probability & Statistics, Statistics, Bayesian Statistics, Data Science, Sampling (Statistics), Statistical Analysis, Data Ethics, Quantitative Research, Sample Size Determination, Descriptive Statistics

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      320 reviews

      Intermediate · Specialization · 3 - 6 Months

    • S

      SkillUp EdTech

      Office Productivity Software

      Skills you'll gain: Email Security, Productivity Software, Microsoft Outlook, File Management, Presentations, Microsoft Teams, Google Docs, Calendar Management, Microsoft PowerPoint, Control Panels, Gmail, Slack (Software), Microsoft Word, Spreadsheet Software, Setting Appointments, Meeting Facilitation, Google Workspace, Google Sheets, Software Installation, Document Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      421 reviews

      Beginner · Specialization · 3 - 6 Months

    • I

      IBM

      Cybersecurity Case Studies and Capstone Project

      Skills you'll gain: Incident Response, Penetration Testing, Computer Security Incident Management, Cybersecurity, Security Management, Threat Detection, Vulnerability Assessments, Threat Modeling, Security Awareness, Cyber Attacks, Malware Protection, Email Security, Vulnerability Management, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.5K reviews

      Intermediate · Course · 1 - 3 Months

    • I

      IBM

      GenAI for Executives & Business Leaders: An Introduction

      Skills you'll gain: Generative AI, Data Ethics, Artificial Intelligence, Business Transformation, Business Leadership, Business Ethics, Governance, Business Strategy, Data Governance, Customer Service

      4.7
      Rating, 4.7 out of 5 stars
      ·
      363 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of California San Diego

      Data Structures and Performance

      Skills you'll gain: Unit Testing, Data Structures, Development Testing, Java Programming, Software Testing, Performance Tuning, Debugging, Computer Programming, Algorithms, Object Oriented Programming (OOP), Theoretical Computer Science, Unstructured Data, Computer Science

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.2K reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      Digital Marketing Analytics in Practice

      Skills you'll gain: Data Storytelling, Data Visualization, Marketing Analytics, Data Presentation, Google Analytics, Web Analytics, Analytics, Business Analytics, Trend Analysis, Digital Marketing, Data Analysis, Marketing, Consumer Behaviour, Data Collection, Advertising

      Build toward a degree

      4.5
      Rating, 4.5 out of 5 stars
      ·
      3.3K reviews

      Beginner · Course · 1 - 4 Weeks

    • A

      Amazon Web Services

      Architecting Solutions on AWS

      Skills you'll gain: Serverless Computing, Event-Driven Programming, Solution Architecture, Cloud Computing Architecture, Cloud Solutions, Identity and Access Management, Amazon Web Services, API Gateway, Hybrid Cloud Computing, Multi-Tenant Cloud Environments, Information Technology Architecture, Performance Tuning, Amazon DynamoDB, Amazon S3, Cloud Security, AWS Kinesis, Containerization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      489 reviews

      Intermediate · Course · 1 - 4 Weeks

    • I

      IE Business School

      Brand Identity and Strategy

      Skills you'll gain: Brand Strategy, Branding, Brand Awareness, Logo Design, Brand Management, Target Market, Consumer Behaviour, Value Propositions, Marketing, Customer Insights, Marketing Psychology, Marketing Strategies, Competitive Analysis, Color Theory

      4.7
      Rating, 4.7 out of 5 stars
      ·
      844 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      E

      Edge Impulse

      Introduction to Embedded Machine Learning

      Skills you'll gain: Applied Machine Learning, Embedded Systems, Data Processing, Machine Learning, Artificial Neural Networks, Artificial Intelligence and Machine Learning (AI/ML), Data Ethics, Deep Learning, Supervised Learning, Feature Engineering

      4.8
      Rating, 4.8 out of 5 stars
      ·
      718 reviews

      Intermediate · Course · 1 - 4 Weeks

    • I

      IBM

      Introduction to Web Development with HTML, CSS, JavaScript

      Skills you'll gain: Hypertext Markup Language (HTML), HTML and CSS, Web Development, Web Development Tools, Cascading Style Sheets (CSS), Front-End Web Development, Web Design, Javascript, Interactive Design, Web Applications, Full-Stack Web Development, Back-End Web Development

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2.3K reviews

      Beginner · Course · 1 - 3 Months

    • I

      IE Business School

      Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more

      Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising, Marketing, Marketing Planning, Brand Management, Brand Loyalty, Branding, Campaign Management, Marketing Strategy and Techniques, Media Planning, Brand Awareness, Promotional Strategies, Consumer Behaviour, Communication Strategies, Public Relations, Digital Marketing, Budgeting

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.4K reviews

      Beginner · Course · 1 - 4 Weeks

    • M

      MathWorks

      MathWorks Computer Vision Engineer

      Skills you'll gain: Computer Vision, Image Analysis, Anomaly Detection, Deep Learning, Applied Machine Learning, Artificial Neural Networks, Matlab, Application Deployment, PyTorch (Machine Learning Library), Machine Learning, Supervised Learning, Data Visualization, Automation, Artificial Intelligence and Machine Learning (AI/ML), Data Cleansing, Spatial Data Analysis, Machine Learning Methods, Visualization (Computer Graphics), Data Synthesis, Geospatial Information and Technology

      4.7
      Rating, 4.7 out of 5 stars
      ·
      298 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…454647…388

    In summary, here are 10 of our most popular customer experience courses

    • Data Science Foundations: Statistical Inference: University of Colorado Boulder
    • Office Productivity Software: SkillUp EdTech
    • Cybersecurity Case Studies and Capstone Project: IBM
    • GenAI for Executives & Business Leaders: An Introduction: IBM
    • Data Structures and Performance: University of California San Diego
    • Digital Marketing Analytics in Practice: University of Illinois Urbana-Champaign
    • Architecting Solutions on AWS: Amazon Web Services
    • Brand Identity and Strategy: IE Business School
    • Introduction to Embedded Machine Learning: Edge Impulse
    • Introduction to Web Development with HTML, CSS, JavaScript: IBM

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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