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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • I

      IBM

      Incident Response and Digital Forensics

      Skills you'll gain: Incident Response, Computer Security Incident Management, Intrusion Detection and Prevention, Threat Detection, Cyber Threat Hunting, Incident Management, Cybersecurity, Security Management, Security Information and Event Management (SIEM), Data Integrity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.9K reviews

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of California, Davis

      GIS Data Formats, Design and Quality

      Skills you'll gain: Spatial Data Analysis, Spatial Analysis, ArcGIS, Geographic Information Systems, Geospatial Mapping, Data Quality, Data Mapping, Data Modeling, Data Storage Technologies, Data Storage, Data Processing, Data Manipulation, Databases

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.1K reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      California Institute of the Arts

      Ideas from the History of Graphic Design

      Skills you'll gain: Graphic and Visual Design, Design, Design Strategies, Visual Design, Typography, Branding, Advertising, Creativity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • H

      HubSpot Academy

      Sales Training: Techniques for a Human-Centric Sales Process

      Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Process, Selling Techniques, Sales Prospecting, HubSpot CRM, Sales, Inside Sales, Prospecting and Qualification, Sales Strategy, Customer Relationship Management (CRM) Software, Customer Relationship Management, Lead Generation, Negotiation, Business Writing, LinkedIn, Value Propositions, Professional Networking, Relationship Building

      4.7
      Rating, 4.7 out of 5 stars
      ·
      518 reviews

      Beginner · Course · 1 - 3 Months

    • E

      Emory University

      Foundations of Marketing Analytics

      Skills you'll gain: Pivot Tables And Charts, Customer Analysis, Probability Distribution, Customer Demand Planning, Marketing Analytics, Forecasting, Consumer Behaviour, Descriptive Statistics, Microsoft Excel, Social Media Marketing, Customer Insights, Exploratory Data Analysis, Probability, Statistical Analysis, Target Market, Marketing Effectiveness, Social Media, Time Series Analysis and Forecasting, Predictive Modeling, Statistics

      4.3
      Rating, 4.3 out of 5 stars
      ·
      516 reviews

      Intermediate · Specialization · 3 - 6 Months

    • I

      IBM

      Developing Back-End Apps with Node.js and Express

      Skills you'll gain: Node.JS, Server Side, Restful API, Back-End Web Development, Full-Stack Web Development, JavaScript Frameworks, Cloud Applications, Web Applications, Web Servers, Javascript, Authentications, Package and Software Management, JSON

      4.5
      Rating, 4.5 out of 5 stars
      ·
      516 reviews

      Intermediate · Course · 1 - 4 Weeks

    • L

      LearnQuest

      Mastering Final Cut Pro

      Skills you'll gain: Post-Production, Media Production, Data Import/Export, Editing, Mac OS, File Management, Color Theory, Timelines, Multimedia, Virtual Reality

      4.4
      Rating, 4.4 out of 5 stars
      ·
      224 reviews

      Beginner · Course · 1 - 3 Months

    • I

      ISC2

      Security Principles

      Skills you'll gain: Security Controls, Information Assurance, Cybersecurity, Risk Management Framework, Information Systems Security, Security Awareness, Cyber Governance, Security Management, Cyber Security Policies, Cyber Risk, Data Ethics, Data Integrity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      541 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Use Canva to Create Social Media Marketing Designs

      Skills you'll gain: Canva (Software), Social Media Content, Social Media Marketing, Social Media, Style Guides, Marketing Design, Color Theory, Graphic and Visual Design, Branding, Design

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • U

      University of California, Davis

      JavaScript for Beginners

      Skills you'll gain: jQuery, Javascript and jQuery, Javascript, Data Validation, HTML and CSS, Scripting, JSON, Event-Driven Programming, JavaScript Frameworks, UI Components, Web Development Tools, Web Development, Front-End Web Development, User Interface (UI), Interactive Design, Application Programming Interface (API), Object Oriented Programming (OOP), Programming Principles, Integrated Development Environments, Program Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1K reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Pennsylvania

      Removing Barriers to Change

      Skills you'll gain: Influencing, Persuasive Communication, Organizational Change, Change Management, Overcoming Obstacles, Behavioral Economics, Decision Making, Consumer Behaviour, Cost Benefit Analysis, Research

      4.9
      Rating, 4.9 out of 5 stars
      ·
      460 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Michigan

      Extended Reality for Everybody

      Skills you'll gain: Augmented and Virtual Reality (AR/VR), Augmented Reality, Storyboarding, Virtual Reality, Usability Testing, Design Thinking, Prototyping, Interaction Design, Conceptual Design, User Centered Design, Usability, Human Centered Design, Cross Platform Development, Application Development, Wireframing, Ideation, Web Content Accessibility Guidelines, User Experience, Emerging Technologies, Virtual Environment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      553 reviews

      Beginner · Specialization · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…464748…388

    In summary, here are 10 of our most popular customer experience courses

    • Incident Response and Digital Forensics: IBM
    • GIS Data Formats, Design and Quality: University of California, Davis
    • Ideas from the History of Graphic Design: California Institute of the Arts
    • Sales Training: Techniques for a Human-Centric Sales Process: HubSpot Academy
    • Foundations of Marketing Analytics: Emory University
    • Developing Back-End Apps with Node.js and Express: IBM
    • Mastering Final Cut Pro: LearnQuest
    • Security Principles: ISC2
    • Use Canva to Create Social Media Marketing Designs: Coursera Project Network
    • JavaScript for Beginners: University of California, Davis

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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