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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • U

      University of Maryland, College Park

      Usable Security

      Skills you'll gain: Usability, Human Computer Interaction, Authentications, Security Engineering, Usability Testing, Interaction Design, Human Factors, Information Privacy, Personally Identifiable Information, User Interface and User Experience (UI/UX) Design, User Acceptance Testing (UAT), Multi-Factor Authentication, Human Centered Design, Data Sharing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      3.3K reviews

      Mixed · Course · 1 - 3 Months

    • E

      Epic Games

      User Experience in Game Design

      Skills you'll gain: User Interface (UI), User Experience Design, Usability, User Interface and User Experience (UI/UX) Design, User Experience, Web Content Accessibility Guidelines, Human Computer Interaction, Interaction Design, Prototyping

      4.1
      Rating, 4.1 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Networking in Google Cloud

      Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Load Balancing, Network Monitoring, Network Architecture, Network Security, Network Routing, Network Planning And Design, Virtual Private Networks (VPN), Cloud Computing Architecture, Google Cloud Platform, Firewall, Computer Networking, Multi-Cloud, TCP/IP, Network Infrastructure, Hybrid Cloud Computing, Network Troubleshooting, Cloud Security, Cloud Computing, Network Performance Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2K reviews

      Intermediate · Specialization · 3 - 6 Months

    • D

      DeepLearning.AI

      Build Better Generative Adversarial Networks (GANs)

      Skills you'll gain: Generative AI, PyTorch (Machine Learning Library), Data Ethics, Deep Learning, Machine Learning, Image Analysis, Computer Graphic Techniques, Artificial Neural Networks, Artificial Intelligence and Machine Learning (AI/ML)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      678 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      U

      University of Maryland, College Park

      The Cycle: Management of Successful Arts and Cultural Organizations

      Skills you'll gain: Fundraising, Organizational Strategy, Event Management, Governance, Stakeholder Engagement, Business Planning, Marketing, Strategic Marketing, Business Strategy, Growth Strategies, Customer Relationship Building

      4.8
      Rating, 4.8 out of 5 stars
      ·
      722 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      U

      Universidad de Chile

      Marketing Gerencial

      Skills you'll gain: Customer Relationship Building, Strategic Marketing, Marketing, Consumer Behaviour, Marketing Management, Marketing Strategies, Business Marketing, Customer Insights, Business Strategy, Market Dynamics, Market Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.2K reviews

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      Cloud Computing Concepts, Part 1

      Skills you'll gain: Distributed Computing, NoSQL, Operating Systems, Apache Cassandra, Cloud Computing, Systems Design, Data Storage Technologies, Apache Hadoop, Database Theory, Algorithms, Data Structures, Scalability, C++ (Programming Language), Network Protocols

      4.3
      Rating, 4.3 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 3 Months

    • G

      Georgia Institute of Technology

      Take Your English Communication Skills to the Next Level

      Skills you'll gain: Presentations, Sales Presentations, Verbal Communication Skills, Public Speaking, Business Correspondence, Cultural Diversity, Business Communication, Professional Networking, Intercultural Competence, Communication, Cultural Sensitivity, Business Writing, Professionalism, Interviewing Skills, Setting Appointments, Writing, Grammar, Vocabulary

      4.7
      Rating, 4.7 out of 5 stars
      ·
      898 reviews

      Mixed · Course · 1 - 4 Weeks

    • U

      Universidad Austral

      Pilares de Marketing Digital

      Skills you'll gain: Digital Marketing, Customer Relationship Management, Social Media Marketing, Marketing Strategies, Web Analytics, Marketing, Sales Process, Business Analytics, Search Engine Marketing, Search Engine Optimization, E-Commerce, Target Audience, Media Planning, Key Performance Indicators (KPIs)

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2K reviews

      Beginner · Course · 1 - 4 Weeks

    • I

      IESE Business School

      La gestión de personas y equipos

      Skills you'll gain: People Management, Team Management, Organizational Leadership, Team Building, Performance Measurement, Industrial and Organizational Psychology, Performance Management, Leadership, Organizational Structure, Employee Engagement, Culture

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      VLSI CAD Part I: Logic

      Skills you'll gain: Computational Logic, Application Specific Integrated Circuits, Theoretical Computer Science, Hardware Design, Data Structures, Verification And Validation, Computer-Aided Design, Computer Architecture, Algorithms, Electrical and Computer Engineering, Programming Principles

      4.7
      Rating, 4.7 out of 5 stars
      ·
      551 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of Michigan

      Social Work Practice: Advocating Social Justice and Change

      Skills you'll gain: Social Work, Community and Social Work, Social Justice, Social Sciences, Human Services, Advocacy, Cultural Diversity, Research, Policty Analysis, Research, and Development, Systems Thinking, Ethical Standards And Conduct

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      407 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
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    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…484950…388

    In summary, here are 10 of our most popular customer experience courses

    • Usable Security: University of Maryland, College Park
    • User Experience in Game Design: Epic Games
    • Networking in Google Cloud: Google Cloud
    • Build Better Generative Adversarial Networks (GANs): DeepLearning.AI
    • The Cycle: Management of Successful Arts and Cultural Organizations: University of Maryland, College Park
    • Marketing Gerencial: Universidad de Chile
    • Cloud Computing Concepts, Part 1: University of Illinois Urbana-Champaign
    • Take Your English Communication Skills to the Next Level: Georgia Institute of Technology
    • Pilares de Marketing Digital: Universidad Austral
    • La gestión de personas y equipos: IESE Business School

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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