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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • É

      École des Ponts ParisTech

      Mastering bitumen for better roads and innovative applications

      Skills you'll gain: Occupational Safety And Health, Construction Engineering, Civil Engineering, Transportation Operations, Health And Safety Standards, Environment and Resource Management, Market Dynamics, Environmental Issue, Transportation, Supply Chain, and Logistics, Material Handling, Logistics Management, Product Testing, Technical Standard, Market Trend, Production Process, Performance Testing, Manufacturing Processes, Market Analysis, Innovation, Research

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.3K reviews

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Michigan

      High Stakes Leadership: Leading in Times of Crisis

      Skills you'll gain: Crisis Management, Leadership, Strategic Communication, Resilience, Stakeholder Management, Business Continuity, Organizational Change, Dealing With Ambiguity, Communication Strategies, Business Risk Management, Adaptability, Decision Making, Value Propositions

      4.7
      Rating, 4.7 out of 5 stars
      ·
      439 reviews

      Intermediate · Course · 1 - 4 Weeks

    • W

      Workday

      Workday in Action Series

      Skills you'll gain: Workday (Software), Benefits Administration, Payroll Processing, Payroll, Accounts Payable and Receivable, Accounting Systems, Human Capital, Workflow Management, Business Process, Compensation Management, Workforce Management, Applicant Tracking Systems, Compensation and Benefits, Recruitment

      4.8
      Rating, 4.8 out of 5 stars
      ·
      78 reviews

      Beginner · Course · 1 - 3 Months

    • V

      Vanderbilt University

      Generative AI for Leaders

      Skills you'll gain: Succession Planning, Business Writing, Generative AI, Leadership, Meeting Facilitation, Organizational Leadership, Strategic Leadership, Business Leadership, Proposal Writing, Thought Leadership, Communication, Human Resource Strategy, Business Transformation, Artificial Intelligence, Organizational Change, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      432 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      California Institute of the Arts

      Story and Narrative Development for Video Games

      Skills you'll gain: Storytelling, Software Design Documents, Ideation, Conceptual Design, User Story, Content Creation, Writing, Creativity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google

      Цифровий маркетинг і електронна комерція від Google

      Skills you'll gain: Email Marketing, Order Fulfillment, Media Planning, Social Media Marketing, Social Media Strategy, Performance Measurement, Customer Acquisition Management, Brand Loyalty, Search Engine Marketing, Order Management, Content Creation, Target Audience, Search Engine Optimization, Social Media Management, Customer Relationship Management, Customer Retention, Digital Marketing, E-Commerce, Marketing Analytics, Campaign Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      1.8K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • H

      HRCI

      Compensation and Benefits

      Skills you'll gain: Compensation and Benefits, Compensation Management, Job Evaluation, Compensation Strategy, Payroll, Payroll Processing, Benefits Administration, Human Resources, Human Resources Information System (HRIS), Employee Retention, Record Keeping

      4.7
      Rating, 4.7 out of 5 stars
      ·
      378 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      U

      Universitat Autònoma de Barcelona

      ¿Cómo persuadir? Jugando con palabras, imágenes y números

      Skills you'll gain: Persuasive Communication, Critical Thinking, Communication, Writing, Infographics, Data Presentation, Research, Storytelling, Data Visualization, Analytical Skills, Probability & Statistics, Psychology

      4.4
      Rating, 4.4 out of 5 stars
      ·
      3.2K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      S

      Scrimba

      CSS

      Skills you'll gain: Responsive Web Design, HTML and CSS, Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), Typography, Web Design, Web Design and Development, Web Development Tools, Browser Compatibility, Front-End Web Development, Web Development, UI Components, Development Environment, Usability, Javascript, Maintainability, Visualization (Computer Graphics), GitHub, Application Deployment

      4.6
      Rating, 4.6 out of 5 stars
      ·
      159 reviews

      Beginner · Specialization · 3 - 6 Months

    • V

      VMware

      Networking and Security Architecture with VMware NSX

      Skills you'll gain: Virtualization, Disaster Recovery, Software-Defined Networking, Network Security, Computer Networking, Virtual Machines, IT Infrastructure, Firewall, Automation, Application Security, Data Centers

      4.7
      Rating, 4.7 out of 5 stars
      ·
      462 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of London

      Introduction to Virtual Reality

      Skills you'll gain: Virtual Reality, Augmented and Virtual Reality (AR/VR), Virtual Environment, Display Devices, Technical Design, Visualization (Computer Graphics), Application Development, Interactive Design, Persona (User Experience), Computer Graphics, Computer Hardware, Human Factors, Interactive Data Visualization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Colorado System

      Clinical Data Science

      Skills you'll gain: Tidyverse (R Package), Clinical Data Management, Extract, Transform, Load, Data Modeling, Clinical Research, R Programming, Data Manipulation, Predictive Modeling, Database Design, Google Cloud Platform, Intensive Care Unit, Data Ethics, Data Quality, Risk Modeling, Data Warehousing, Natural Language Processing, Predictive Analytics, Bioinformatics, Text Mining, Data Science

      4.5
      Rating, 4.5 out of 5 stars
      ·
      468 reviews

      Intermediate · Specialization · 3 - 6 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…525354…388

    In summary, here are 10 of our most popular customer experience courses

    • Mastering bitumen for better roads and innovative applications: École des Ponts ParisTech
    • High Stakes Leadership: Leading in Times of Crisis: University of Michigan
    • Workday in Action Series: Workday
    • Generative AI for Leaders: Vanderbilt University
    • Story and Narrative Development for Video Games: California Institute of the Arts
    • Цифровий маркетинг і електронна комерція від Google: Google
    • Compensation and Benefits: HRCI
    • ¿Cómo persuadir? Jugando con palabras, imágenes y números: Universitat Autònoma de Barcelona
    • CSS: Scrimba
    • Networking and Security Architecture with VMware NSX: VMware

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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