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Explore the Customer Journey Course Catalog
- Status: Free Trial
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Peripheral Devices, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Cloud Infrastructure, Network Troubleshooting, Desktop Support, Cloud Platforms, Cloud Computing, Professional Networking, Databases, Information Technology, Customer Service
- Status: Free Trial
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Cyber Threat Intelligence, Security Information and Event Management (SIEM), Threat Modeling, OpenAI, Threat Detection, Cybersecurity, Incident Response, Malware Protection, Large Language Modeling, Artificial Intelligence, Natural Language Processing, Program Development, Anomaly Detection, Vulnerability Management, Content Creation, IBM Cloud, Incident Management
- Status: NewStatus: Free Trial
Vanderbilt University
Skills you'll gain: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Data Synthesis, Microsoft Excel, Productivity, Infographics, Document Management, Data Analysis, SQL, Generative AI, Artificial Intelligence, Data Visualization, Data Cleansing, Large Language Modeling, Data Import/Export, Statistical Reporting, Data Integration, Databases
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
- Status: Free Trial
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, OpenAI, Workflow Management, Machine Learning, Application Deployment, Large Language Modeling, IBM Cloud, Artificial Intelligence, Program Development, Natural Language Processing, Deep Learning, Business Process Automation, Automation, Customer Service, Content Creation, Market Opportunities, Image Analysis, Data Science
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Strategic Marketing, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Advertising Campaigns, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Universidad Nacional Autónoma de México
Skills you'll gain: Insurance, Financial Planning, Budgeting, Credit Risk, Finance, Financial Management, Asset Management, Investments, Risk Management, Investment Management, Asset Protection, Expense Management, Consumer Behaviour
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Marketing, Brand Strategy, Communication Strategies, Marketing Strategy and Techniques, Marketing Communications, Customer experience strategy (CX), Brand Loyalty, Customer Insights, Brand Awareness, Price Negotiation
- Status: Free Trial
Skills you'll gain: Data Validation, Spreadsheet Software, Data Analysis, Analytics, Data Manipulation, Excel Formulas, Data Compilation, Pivot Tables And Charts, SQL, Data Integration, Data Transformation, User Feedback
- Status: Free Trial
Google Cloud
Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Serverless Computing, Real Time Data, Dashboard, Cloud Infrastructure, Identity and Access Management, Big Data, Data Visualization Software, Data Integration, Cloud Security, Performance Tuning, Applied Machine Learning, Data Security, Cloud Computing, Tensorflow, MLOps (Machine Learning Operations), CI/CD, Data Processing
- Status: Free Trial
CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
In summary, here are 10 of our most popular customer journey courses
- IBM IT Support:Â IBM
- IBM Generative AI for Cybersecurity Professionals:Â IBM
- Generative AI Data Analyst:Â Vanderbilt University
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- AI Foundations for Everyone:Â IBM
- Marketing Analytics:Â University of Virginia
- Create Customer Support Data with Google Sheets:Â Coursera Project Network
- Finanzas personales: Universidad Nacional Autónoma de México
- Introduction to Marketing:Â University of Pennsylvania
- Analyze Data to Answer Questions:Â Google