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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,908 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 4, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

AW

May 28, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

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3926 - 3950 of 10,000 Reviews for Technical Support Fundamentals

By Maneesha L

Mar 23, 2018

The course was very helpful and interesting.I never knew assembling a computer could be that easy. The Operating system course was informative. Enjoyed all the assignments.

By Mauro M

Mar 23, 2018

The course is really valid eventhough the first concepts are really basic for people like me that work in sector for 20 years. But I found the whole package really usefull.

By Pramod J

Mar 1, 2018

A great start to the whole certification. This course is a sort of intro (101) to everything you will be learning in this program. Good presentation and easy assignments.

By Ron H

May 15, 2025

This course is well structured, clearly explained and easily understood. The instructors are very good, humble and quite lovely to follow. I highly recommend this course!

By Ukamaka P

Feb 12, 2025

I'm really grateful and thankful for the opportunity being given to me to learn this course Technical support fundamental it was helpful and impactive for my future career

By Alicia K

Nov 6, 2023

This was a very fun and informative course. I learned so much and enjoyed learning. There are some things I need to learn more about but overall this is an awesome course!

By Ian H

Jul 17, 2023

The overall course was excellent. However, can you have an option of making the glossary terminology sorted by their corresponding categories instead of in alphabet order.

By Bryan Y

Mar 13, 2023

Definitely an interesting foundation course to IT, I love the fact that I knew some information off the start because I have been working with computers since I was a kid.

By Shehryar S

Dec 2, 2022

i love this course just missing one thing that this course should have urdu subtitle because most of the user from asia pakistan and indian where urdu is national language

By Deleted A

Sep 15, 2022

Decent information for the price. Worth going through just for the customer support and interview sections. Good place to dip your toe into and gain a cert along the way.

By Kenneth R L I

Jul 31, 2022

This course was very informative and I learned many things I never would've thought about like how the computer is put together or how it understand what we input into it.

By LINDOKUHLE L

Jul 8, 2022

well i find this so important as i get to learn tha the fundamentals in IT are so important and they play a big role in drabbing yourself a job as an IT Support Specialist

By Albert B

Jun 29, 2022

It was such a great course. Congratulations for making it the content was very well selected and the teachers were very clear and enthusiastic about sharing the knowledge.

By Georges E

Jun 12, 2022

thanks a lot coursera , this course have learn me a lot of informations about it technical supports and im verry happy to get a certificate from google , its a honor to me

By Hamza Z

May 27, 2022

If you started the Basic I.T. course this is for you. This course gives you an overview of the I.T. Industry. So, Let's this course i make sure you wanna enjoy this course

By Rasa I B

May 17, 2022

great course! all materials are presented in a very understandable, yet interesting way. It keeps you willing to learn more and excited to see what's next on weeks to come

By S. S T

Jan 19, 2022

I am very happy to be receiving an intro into IT with google and coursera, Thank You!

Anyone who is on the fence about this course, it will cover all the basics, go for it.

By Chris N

Dec 23, 2021

I didn't know how much skills I had and could possibly have so as to stand out for Job openings until I took this course.

I quickly became so confident and owned my skills.

By Gustavo

Nov 19, 2021

I don't have the right words to express how good this course is! I just wish I could have taken it before. Thanks very much to Google and course for this amazing course!

By Chovwe S

Aug 19, 2021

the experience was amazing. iits been almost two decades since i desired to become a computer literate. thanks google. thanks cousera. you made learning really easy for me

By 198W1A05B5-SEC-B S S

Jul 22, 2021

this is an wonderful course it shows 360 degree of the it course thank you google and coursera for giving me this opportunity thank you once again (don't miss this chance)

By Efe O

Apr 14, 2021

It has been a rewarding experience. I Am inspired to learn more and develop my skills further. I recommend the course to anyone who wants to pursue a career in IT support.

By Derrick A D

Mar 30, 2021

This is a very insightful course to equip individuals with the prerequisite skills on Technical Support Fundamentals. Highly recommended to help bridge the digital divide.

By Deleted A

Mar 26, 2021

The course was really informative and it reminded me that I did not need to be afraid of the technology I just needed to take a little bit of time to get to know it again.

By Marquesha M

Jan 27, 2021

The information was very easy to grasp. The lab portion of the courses gave me the opportunity to grasp what commands to use when dealing with different operating systems.